You can find step-by-step instructions on how to set up both away messaging and instant replies in our facebook messenger guide. Instagram has a similar feature calle save replies. You can pre-write answers to common questions so you can reply quickly with just a couple of taps. 9. Try a chatbot for common service requests chatbots are a great way to offer basic social customer service 24/7. Always-on capability was the top benefit of ai-powere chatbots in a survey of global banking and insurance customers. Popeye’s supplements ai powere chatbot source. Heyday chatbots can give customers the information they want immediately. That’s an important resource when your team is offline. Bots tend to work best for simple questions that you get often. Learn more about faq chatbots here.
Exactly How to Apply Your Findings
Take public conversations private customers may contact you on social with questions or requests that would be better addresse through a private channel. For instance. You might nee confidential information like a booking number or account name. On facebook. You can respond to a public comment with a private message. This takes the conversation to facebook messenger.
Where you can interact business email list more confidentially. Below the customer’s comment. Just click message to respond privately. Once you send your message. A note will appear under the comment that says. Page responde privately. This shows other users that you addresse the request. Even though your response is not visible.
Your Social Media Marketing Strategies
If you respond by dm on instagram or twitter. Add a comment so the customer knows to check their dms. Others can then also see you reache out privately to resolve the issue. Bonus. Get a free. Easy-to-use customer service report template that helps you track and calculate your monthly customer service efforts all in one place.
Analyze your social customer Hong Kong Lead service regularly your social media customer service is an opportunity to learn and get better… but it’s hard to see progress if you don’t take a step back every once in a while. Taking a big-picture look at your social customer service whether weekly. Monthly. Or annually is a chance to recognize patterns and see what problems come up again and again.